Statistical quality and process control in an organization of the food sector located in the Alto Paranaiba mesoregion
Control estadístico de calidad y procesos en una organización del sector alimentos ubicada en la mesorregión del Alto Paranaiba
DOI:
https://doi.org/10.15446/dyna.v89n224.102480Palabras clave:
process; variability; quality; control charts; cassava (en)proceso; variabilidad; calidad; gráficos de control; mandioca (es)
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The present study deals with a statistical analysis of the production process in an organization in the food sector, specifically, in the branch of roots. In addition, this study is characterized by the use of a hybrid analysis with the fusion of qualitative and quantitative aspects in order to improve the generation of knowledge as well as to facilitate the interpretation of the results obtained. As a work methodology, the control chart by variable was developed from data collected during visits to the organization. The study also carries out an approach on the capacity indexes from the perspective of the cassava packaging process as well as an analysis of the percentage of items outside the specifications. It is worth mentioning the use of the Ishikawa diagram to identify root causes of process variability, in addition to proposing corrective measures for such causes. Finally, according to the analyzes carried out, the organization in question presented an efficient and quality product packaging process, since all samples were within the control limits established statistically and the percentage of items outside the specifications was showed reduced, meaning only approximately 3%.
El presente estudio trata de un análisis estadístico del proceso productivo en una organización del sector alimentario, específicamente, en la rama de raíces. Además, este estudio se caracteriza por la utilización de un análisis híbrido con la fusión de aspectos cualitativos y cuantitativos con el fin de mejorar la generación de conocimiento, así como facilitar la interpretación de los resultados obtenidos. Como metodología de trabajo se desarrolló el cuadro de control por variable a partir de datos recolectados durante las visitas a la organización. El estudio también realiza una aproximación a los índices de capacidad desde la perspectiva del proceso de empaque de la yuca así como un análisis del porcentaje de partidas fuera de las especificaciones. Cabe mencionar el uso del diagrama de Ishikawa para identificar las causas raíz de la variabilidad del proceso, además de proponer medidas correctivas para dichas causas. Finalmente, de acuerdo a los análisis realizados, la organización en mención presentó un proceso de empaque de productos eficiente y de calidad, ya que todas las muestras se encontraban dentro de los límites de control establecidos estadísticamente y el porcentaje de artículos fuera de las especificaciones se mostró reducido, es decir solo un 3% aproximadamente.
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