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Dynamic absorption capacities and their relationship with the maturity of quality management systems
Capacidades dinámicas de absorción y su relación con la madurez de los sistemas de gestión de calidad
DOI:
https://doi.org/10.15446/dyna.v92n236.117326Palabras clave:
capacidades dinámicas de absorción, sistemas de gestión de calidad, madurez, ventaja competitiva, gerencia de proyectos (es)dynamic absorption capacities, quality management systems, maturity, competitive advantage, project management (en)
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El rápido ritmo del cambio tecnológico, las demandas cambiantes del mercado y la volatilidad económica global impulsan a las organizaciones a buscar continuamente la eficiencia operativa. Esta búsqueda a menudo implica la adopción de estrategias que enfatizan la capacidad de respuesta y la anticipación, asegurando una posición sostenible en el mediano y largo plazo. El concepto de ventaja competitiva se refiere a la capacidad organizacional de crear valor que satisfaga las necesidades de sus clientes. Los sistemas de gestión de la calidad pueden ser una fuente de ventaja competitiva para las organizaciones si se fortalecen las capacidades necesarias para lograr una posición distintiva. Por lo tanto, las capacidades dinámicas de absorción adquieren significado, siendo el conocimiento la verdadera fuente de diferenciación organizacional. Esta investigación tuvo como objetivo establecer la relación entre las capacidades dinámica de absorción y el nivel de madurez de los sistemas de gestión de la calidad. En este estudio, se encuestó a 100 líderes de calidad. Los datos fueron procesados mediante un método de análisis factorial multivariado. La conclusión preliminar del estudio muestra que los sistemas de gestión de la calidad deberían madurar al mismo tiempo que las capacidades dinámicas de absorción de las organizaciones, Destacando la importancia del talento humano y el desarrollo de sus capacidades como factores clave para asegurar la calidad y crear valor para los distintos grupos de interés.
The rapid pace of technological change, evolving market demands, and global economic volatility drive organizations to continually seek operational efficiency. This pursuit often involves adopting strategies that emphasize responsiveness and anticipation, ensuring a sustainable position in the medium to long term. The concept of competitive advantage refers to an organizational capacity to create value that meets the needs of its customers. Quality management systems can be a source of competitive advantage for organizations if the capabilities necessary to achieve a distinctive position are strengthened. Therefore, dynamic absorptive capacities become meaningful, with knowledge being the true source of organizational differentiation. This research aimed to establish the relationship between dynamic absorptive capabilities and the maturity level of quality management systems. In this study, 100 quality leaders were surveyed. The data were processed through a multivariate factor analysis method. The preliminary conclusion of the study shows that quality management systems should mature at the same time as the dynamic absorption capacities of organizations. Highlighting the importance of human talent and the development of its capabilities as key factors to ensure quality and create value for the various stakeholders.
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