Publicado

2019-04-01

Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)

Seis Sigma como estrategia competitiva: principales aplicaciones, sectores de implementación y factores críticos para el éxito (FCE)

DOI:

https://doi.org/10.15446/dyna.v86n209.76994

Palabras clave:

Six Sigma, Administrative strategy, Applications, Implementation areas, Critical success factors (en)
Seis Sigma, Estrategia administrativa, Aplicaciones, Sectores de implementación, Factores críticos de éxito (es)

Descargas

Autores/as

Organization’s competitiveness and profitability are part of its main objectives, developing different strategies to position themselves as one of the best, being one of these strategies Six Sigma (SS), initially developed in processes of manufacturing to eliminate production and services defects. However, literature has reported various applications and areas of implementation of SS, such as the administrative area. The objective of this article is to present results obtained in literature review related to the SS strategy. The article begins with basic strategy definitions, followed by the main applications and implementation areas, additionally, an analysis of the critical success factors (CSF) is shown as a suggestion for those who wish to develop the strategy and improve the administrative processes. The CSF is: Management Support and Commitment, Relationship with Clients, Organizational Culture, Education and Training, Organizational Infrastructure and Communication.

Competitividad y rentabilidad son parte de los principales objetivos de las organizaciones, quienes desarrollan estrategias buscando posicionarse entre las mejores, una de éstas es Seis Sigma (SS), inicialmente desarrollada en procesos de manufactura para eliminar defectos de producción y servicios. Sin embargo, la literatura reporta diversas aplicaciones, como en el área administrativa, destacando SS como estrategia para soporte de la mejora continua en procesos administrativos en empresas y organizaciones. El objetivo de este artículo es presentar resultados de la revisión de literatura relacionada con SS. El artículo inicia con definiciones básicas de SS, seguido de principales aplicaciones y sectores de implementación, adicionalmente se muestra un análisis sobre Factores Críticos de Éxito (FCE) para organizaciones, buscando proporcionar los FCE más sobresalientes como una sugerencia para quienes deseen mejorar procesos administrativos, siendo estos: Soporte y Compromiso de la gerencia, Relación con los clientes, Cultura organizacional, Educación y Entrenamiento, Infraestructura organizacional y Comunicación.

Referencias

B. Tjahjono et al., “Six Sigma: a literature review,” Int. J. Lean Six Sigma, vol. 1, no. 3, pp. 216–233, 2010.

D. Tlapa, J. Limon, J. L. García-Alcaraz, Y. Baez, and C. Sánchez, “Industrial Management & Data Systems Six Sigma enablers in Mexican manufacturing companies: a proposed model"Six Sigma enablers in Mexican manufacturing companies: a proposed model", Industrial Management & Data Systems For Authors,” Ind. Manag. & Data Syst. Ind. Manag. &amp Data Syst. Iss Ind. Manag. & Data Syst., vol. 116, no. 5, pp. 926–959, 2016.

R. G. Schroeder, K. Linderman, C. Liedtke, and A. S. Choo, “Six Sigma: Definition and underlying theory,” J. Oper. Manag., vol. 26, no. 4, pp. 536–554, 2008.

J. Arturo Garza-Reyes, A. Flint, V. Kumar, J. Antony, and H. Soriano-Meier, “A DMAIRC approach to lead time reduction in an aerospace engine assembly process,” Journal of Manufacturing Technology Management, vol. 25, no. 1. pp. 27–48, 2014.

N. Chugani, V. Kumar, J. A. Garza-Reyes, L. Rocha-Lona, and A. Upadhyay, “International Journal of Lean Six Sigma Investigating the green impact of Lean, Six Sigma, and Lean Six Sigma: a systematic literature review Investigating the Green Impact of Lean, Six Sigma, and Lean Six Sigma: A Systematic Literature Review,” Int. J. Lean Six Sigma Iss Int. J. Lean Six Sigma Iss Int. J. Lean Six Sigma, vol. 8, no. 8, 2017.

A. Acharya and A. Mathur, “International Journal of Advance Research in Engineering , Science & Technology A Study on Green Cloud Computing and Technologies,” vol. 2444, no. 6, pp. 13–17, 2016.

K. Linderman, R. G. Schroeder, S. Zaheer, and A. S. Choo, “Six Sigma: a goal-theoretic perspective,” J. Oper. Manag., vol. 21, pp. 193–203, 2003.

O. I. Al-agha and M. I. Al-agha, “Implementing Six Sigma Methodology in Industrial Control Systems,” vol. 6, no. 5, pp. 642–648, 2015.

J. Mehrabi, “Application of Six-Sigma in Educational Quality Management,” Procedia - Soc. Behav. Sci., vol. 47, pp. 1358–1362, 2012.

M. Weiner, “Six Sigma,” Commun. World, vol. 21, no. 1, pp. 26–29, 2004.

J. Antony and D. A. Desai, “Assessing the status of six sigma implementation in the Indian industry,” Manag. Res. News, vol. 32, no. 5, pp. 413–423, 2009.

J. Antony, E. V Gijo, V. Kumar, and A. Ghadge, “International Journal of Quality & Reliability Management A multiple case study analysis of Six Sigma practices in Indian manufacturing companies,” Int. J. Qual. Reliab. Manag. Int. J. Qual. & Reliab. Manag. Int. J. Qual. & Reliab. Manag. Iss Int. J. Qual. Reliab. Manag., vol. 338, no. 8, pp. 1138–1149, 2016.

A. Chiarini, “Sustainable manufacturing-greening processes using specific Lean Production tools: An empirical observation from European motorcycle component manufacturers,” J. Clean. Prod., vol. 85, pp. 226–233, 2014.

J. G. de Freitas, H. G. Costa, and F. T. Ferraz, “Impacts of Lean Six Sigma over organizational sustainability: A survey study,” J. Clean. Prod., vol. 156, pp. 262–275, 2017.

M. Sagnak and Y. Kazancoglu, “Integration of green lean approach with six sigma: An application for flue gas emissions,” J. Clean. Prod., vol. 127, pp. 112–118, 2015.

M. M. Parast, “The effect of Six Sigma projects on innovation and firm performance,” Int. J. Proj. Manag., vol. 29, no. 1, pp. 45–55, 2011.

V. G. Surange, “Implementation of Six Sigma to Reduce Cost of Quality: A Case Study of Automobile Sector,” J. Fail. Anal. Prev., vol. 15, no. 2, pp. 282–294, 2015.

V. Swarnakar and S. Vinodh, “Deploying Lean Six Sigma framework in an automotive component manufacturing organization,” Int. J. Lean Six Sigma, vol. 7, no. 3, pp. 267–293, 2016.

A. Azadeh, B. Nasirian, V. Salehi, and H. Kouzehchi, “Integration of PCA and DEA for identifying and improving the impact of Six Sigma implementation on job characteristics in an automotive industry,” Qual. Eng., vol. 0, no. 0, pp. 1–18, 2016.

A. Pugna, R. Negrea, and S. Miclea, “Using Six Sigma Methodology to Improve the Assembly Process in an Automotive Company,” Procedia - Soc. Behav. Sci., vol. 221, pp. 308–316, 2016.

H. Erbiyik and M. Saru, “Six Sigma Implementations in Supply Chain: An Application for an Automotive Subsidiary Industry in Bursa in Turkey.,” Procedia - Soc. Behav. Sci., vol. 195, pp. 2556–2565, 2015.

P. Mishra and R. Kumar Sharma, “A hybrid framework based on SIPOC and Six Sigma DMAIC for improving process dimensions in supply chain network,” Int. J. Qual. Reliab. Manag., vol. 31, no. 5, pp. 522–546, 2014.

A. J. Thomas, R. Mason-Jones, A. Davies, and E. G. John, “Reducing turn-round variability through the application of Six Sigma in aerospace MRO facilities,” J. Manuf. Technol. Manag., vol. 26, no. 3, pp. 314–332, Apr. 2015.

A. J. Thomas, M. Francis, R. Fisher, and P. Byard, “Implementing Lean Six Sigma to overcome the production challenges in an aerospace company,” Prod. Plan. Control, vol. 7287, no. May, pp. 1–13, 2016.

A. Boon Sin, S. Zailani, M. Iranmanesh, and T. Ramayah, “Structural equation modelling on knowledge creation in Six Sigma DMAIC project and its impact on organizational performance,” Int. J. Prod. Econ., vol. 168, pp. 105–117, 2015.

M. Čampulová, P. Veselík, and J. Michálek, “Control chart and Six sigma based algorithms for identification of outliers in experimental data, with an application to particulate matter PM10,” Atmos. Pollut. Res., pp. 1–9, 2017.

S. Chen, S. Fan, J. Xiong, and W. Zhang, “The Design of JMP/SAP Based Six Sigma Management System and its Application in SMED,” Procedia Eng., vol. 174, pp. 416–424, 2017.

M. Zhang, W. Wang, T. N. Goh, and Z. He, “Comprehensive Six Sigma application: a case study,” Prod. Plan. Control, vol. 7287, no. March, pp. 1–16, 2014.

V. Gupta, P. Acharya, and M. Patwardhan, “Monitoring quality goals through lean Six-Sigma insures competitiveness,” Int. J. Product. Perform. Manag., vol. 61, no. 2, pp. 194–203, 2012.

P. Jirasukprasert, J. Arturo Garza-Reyes, V. Kumar, and M. K. Lim, “A Six Sigma and DMAIC application for the reduction of defects in a rubber gloves manufacturing process,” Int. J. Lean Six Sigma, vol. 5, no. 1, pp. 2–21, 2014.

M. K. Hassan, “Applying Lean Six Sigma for Waste Reduction in a Manufacturing Environment,” Am. J. Ind. Eng., vol. 1, no. 2, pp. 28–35, 2013.

L. Manufacturing, “IMPLEMENTATION OF SIX SIGMA IN MODELS OF QUALITY MANAGEMENT,” vol. 1, no. 2, 2013.

F.-K. Wang, C.-T. Yeh, and T.-P. Chu, “Using the design for Six Sigma approach with TRIZ for new product development,” Comput. Ind. Eng., vol. 98, pp. 522–530, 2016.

T. Aldowaisan, M. Nourelfath, and J. Hassan, “Six Sigma performance for non-normal processes,” Eur. J. Oper. Res., vol. 247, no. 3, pp. 968–977, 2015.

S. E. Mason, C. R. Nicolay, and A. Darzi, “The use of Lean and Six Sigma methodologies in surgery: A systematic review,” Surgeon, vol. 13, no. 2, pp. 91–100, 2015.

S. Ahmed, N. H. A. Manaf, and R. Islam, “Effects of Lean Six Sigma application in healthcare services: A literature review,” Rev. Environ. Health, vol. 28, no. 4, pp. 189–194, 2013.

D. E. Lighter, “The application of Lean Six Sigma to provide high-quality, reliable pediatric care,” Int. J. Pediatr. Adolesc. Med., vol. 1, no. 1, pp. 8–10, 2014.

A. Chiarini, “Risk management and cost reduction of cancer drugs using Lean Six Sigma tools,” Leadersh. Heal. Serv., vol. 25, no. 4, pp. 318–330, 2012.

A. Laureani, M. Brady, and J. Antony, “Applications of Lean Six Sigma in an Irish hospital,” Leadership in Health Services, vol. 26, no. 4. pp. 322–337, 2013.

S. Y. Coleman, “Six Sigma in Healthcare,” Stat. Methods Healthc., no. August 2013, pp. 286–308, 2012.

A. Joel et al., “Culcyt // Calidad en la Salud Factores críticos del éxito de los sistemas de gestión de calidad : Revisión de Introducción,” no. 59, 2016.

R. Panat*, V. Dimitrova, T. Selvy Selvamuniandy, K. Ishiko, and D. Sun, “The application of Lean Six Sigma to the configuration control in Intel’s manufacturing R&D environment,” Int. J. Lean Six Sigma, vol. 5, no. 4, pp. 444–459, 2014.

S. A. Sarkar, A. R. Mukhopadhyay, and S. K. Ghosh, “Improvement of claim processing cycle time through Lean Six Sigma methodology,” Int. J. Lean Six Sigma, vol. 4, no. 2, pp. 171–183, 2013.

A. van den Bos, B. Kemper, and V. de Waal, “A study on how to improve the throughput time of Lean Six Sigma projects in a construction company,” Int. J. Lean Six Sigma, vol. 5, no. 2, pp. 212–226, 2014.

A. Banawi and M. M. Bilec, “A framework to improve construction processes:Integrating Lean , Green and Six Sigma,” Int. J. Constr. Manag., vol. 14, no. 1, pp. 58–71, 2014.

S. Noriega Morales, A. Valles Ch., V. Torres-Argüelles, E. Martínez G., and A. Hernández G., “Six Sigma improvement project in a concrete block plant,” Constr. Innov., vol. 16, no. 4, pp. 526–544, 2016.

R. Pamfilie, A. J. P. (Draghici), and M. Draghici, “The Importance of Leadership in Driving a Strategic Lean Six Sigma Management,” Procedia - Soc. Behav. Sci., vol. 58, pp. 187–196, 2012.

J. Antony and H. Karaminas, “Critical assessment on the Six Sigma Black Belt roles/responsibilities, skills and training: A global empirical study,” Int. J. Qual. Reliab. Manag., vol. 33, no. 5, pp. 558–573, 2016.

A. A. Elias, “Stakeholder analysis for Lean Six Sigma project management,” Int. J. Lean Six Sigma, vol. 7, no. 4, pp. 394–405, Oct. 2016.

S. A. Albliwi, J. Antony, and S. A. halim Lim, “A systematic review of Lean Six Sigma for the manufacturing industry,” Bus. Process Manag. J., vol. 21, no. 3, pp. 665–691, Jun. 2015.

R. J. Hilton and A. Sohal, “A conceptual model for the successful deployment of Lean Six Sigma,” Int. J. Qual. Reliab. Manag., vol. 29, no. 1, pp. 54–70, 2012.

C. H. M. Júnior and E. Lima, “Descontinuidade de programas seis sigma: um estudo comparativo de casos,” Rev. Gestão, vol. 18, no. 4, pp. 639–658, 2011.

A. Sabry, “Factors critical to the success of Six-Sigma quality program and their influence on performance indicators in some of Lebanese hospitals,” Arab Econ. Bus. J., vol. 9, no. 2, pp. 93–114, 2014.

Cómo citar

IEEE

[1]
A. López Guerrero, J. A. Hernández Gómez, K. I. Vealázquez Victorica, y L. D. C. Olivares Fong, «Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)», DYNA, vol. 86, n.º 209, pp. 160–169, abr. 2019.

ACM

[1]
López Guerrero, A., Hernández Gómez, J.A., Vealázquez Victorica, K.I. y Olivares Fong, L.D.C. 2019. Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF). DYNA. 86, 209 (abr. 2019), 160–169. DOI:https://doi.org/10.15446/dyna.v86n209.76994.

ACS

(1)
López Guerrero, A.; Hernández Gómez, J. A.; Vealázquez Victorica, K. I.; Olivares Fong, L. D. C. Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF). DYNA 2019, 86, 160-169.

APA

López Guerrero, A., Hernández Gómez, J. A., Vealázquez Victorica, K. I. & Olivares Fong, L. D. C. (2019). Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF). DYNA, 86(209), 160–169. https://doi.org/10.15446/dyna.v86n209.76994

ABNT

LÓPEZ GUERRERO, A.; HERNÁNDEZ GÓMEZ, J. A.; VEALÁZQUEZ VICTORICA, K. I.; OLIVARES FONG, L. D. C. Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF). DYNA, [S. l.], v. 86, n. 209, p. 160–169, 2019. DOI: 10.15446/dyna.v86n209.76994. Disponível em: https://revistas.unal.edu.co/index.php/dyna/article/view/76994. Acesso em: 16 mar. 2026.

Chicago

López Guerrero, Aida, Jesús Andrés Hernández Gómez, Karla Isabel Vealázquez Victorica, y Luz Del Consuelo Olivares Fong. 2019. «Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)». DYNA 86 (209):160-69. https://doi.org/10.15446/dyna.v86n209.76994.

Harvard

López Guerrero, A., Hernández Gómez, J. A., Vealázquez Victorica, K. I. y Olivares Fong, L. D. C. (2019) «Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)», DYNA, 86(209), pp. 160–169. doi: 10.15446/dyna.v86n209.76994.

MLA

López Guerrero, A., J. A. Hernández Gómez, K. I. Vealázquez Victorica, y L. D. C. Olivares Fong. «Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)». DYNA, vol. 86, n.º 209, abril de 2019, pp. 160-9, doi:10.15446/dyna.v86n209.76994.

Turabian

López Guerrero, Aida, Jesús Andrés Hernández Gómez, Karla Isabel Vealázquez Victorica, y Luz Del Consuelo Olivares Fong. «Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)». DYNA 86, no. 209 (abril 1, 2019): 160–169. Accedido marzo 16, 2026. https://revistas.unal.edu.co/index.php/dyna/article/view/76994.

Vancouver

1.
López Guerrero A, Hernández Gómez JA, Vealázquez Victorica KI, Olivares Fong LDC. Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF). DYNA [Internet]. 1 de abril de 2019 [citado 16 de marzo de 2026];86(209):160-9. Disponible en: https://revistas.unal.edu.co/index.php/dyna/article/view/76994

Descargar cita

CrossRef Cited-by

CrossRef citations2

1. Eva Nedeliakova, Maria Hudakova, Matej Masar, Lenka Lizbetinova, Renata Stasiak-Betlejewska, Peter Šulko. (2020). Sustainability of Railway Undertaking Services with Lean Philosophy in Risk Management—Case Study. Sustainability, 12(13), p.5298. https://doi.org/10.3390/su12135298.

2. Andrés Cid-López, Miguel J. Hornos, Ramón Alberto Carrasco, Enrique Herrera-Viedma. (2022). DECISION-MAKING MODEL FOR DESIGNING TELECOM PRODUCTS/SERVICES BASED ON CUSTOMER PREFERENCES AND NON-PREFERENCES. Technological and Economic Development of Economy, 28(6), p.1818. https://doi.org/10.3846/tede.2022.17734.

Dimensions

PlumX

Visitas a la página del resumen del artículo

2325

Descargas

Los datos de descargas todavía no están disponibles.

Licencia

Derechos de autor 2019 DYNA

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.

El autor o autores de un artículo aceptado para publicación en cualquiera de las revistas editadas por la facultad de Minas cederán la totalidad de los derechos patrimoniales a la Universidad Nacional de Colombia de manera gratuita, dentro de los cuáles se incluyen: el derecho a editar, publicar, reproducir y distribuir tanto en medios impresos como digitales, además de incluir en artículo en índices internacionales y/o bases de datos, de igual manera, se faculta a la editorial para utilizar las imágenes, tablas y/o cualquier material gráfico presentado en el artículo para el diseño de carátulas o posters de la misma revista.