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ISO 9001 Standard: exploratory analysis in the manufacturing sector in Mexico
Estándar ISO 9001: análisis exploratorio en el sector manufactura en México
DOI:
https://doi.org/10.15446/dyna.v87n213.83230Palabras clave:
Quality management, ISO 9001 standard, Critical success factors, Survey, Manufacturing sector (en)Gestión de la calidad, Estándar ISO 9001, Factores críticos de éxito, Encuesta, Sector de manufactura (es)
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The purpose of this research is to provide a current situation of the ISO 9001 standard in the manufacturing sector in Mexico identifying its critical success factors, barriers and benefits of its implementation. A survey with 55 items in a five-point Likert scale was used mainly focused on quality managers and provided by e-mail and the social network LinkedIn obtaining 172 complete responses. The ISO 9001 standard is one of the initial strategies to manage quality, however, results exhibit some barriers hindering its implementation. According to the seven quality principles for the implementation of the standard established by the International Organization for Standardization, results exposed that the leadership and customer focus are the main factors considerated for a satisfactory adoption of the standard in the manufacturing sector in Mexico helping this industry to achieve some benefits.
El objetivo de esta investigación es proporcionar una situación actual del Estándar ISO 9001 en el sector de manufactura en México identificando sus factores críticos de éxito, barreras y beneficios de su implementación. Se utilizó una encuesta con 55 ítems en una escala Likert de cinco puntos centrada principalmente en gerentes de calidad y distribuida por correo electrónico y la red social LinkedIn obteniendo 172 respuestas completas. El estándar ISO 9001 es una de las estrategias iniciales para gestionar la calidad, sin embargo, los resultados muestran algunas barreras que dificultan su implementación. De acuerdo con los siete principios de calidad para la implementación del estándar establecida por la Organización Internacional de Normalización, los resultados revelaron que el liderazgo y el enfoque al cliente son los principales factores considerados para una adopción satisfactoria de la norma en el sector manufactura en México que ayuda a esta industria a lograr algunos beneficios.
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