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Método de modelado conceptual de procesos de negocio a niveles ontológico y situado con alcance de arquitectura empresarial
Conceptual modeling method of business processes at ontological and situational levels with enterprise architecture scope
DOI:
https://doi.org/10.15446/dyna.v88n216.92206Palabras clave:
modelo de procesos de negocio, conocimiento ontológico, conocimiento situado, conocimiento funcional, conocimiento de contexto, arquitectura empresarial (es)business process model;, ontological knowledge;, situated knowledge;, functional knowledge;, contextual knowledge;, Sustainable enterprise architecture (en)
El artículo aborda la importancia de generar modelos de procesos de negocio (MPN) con calidad desde la perspectiva conceptual. Esta perspectiva considera los conocimientos ontológico y situado, orientados a lograr MPN consistentes y coherentes. Para ello se propone un método de modelado conceptual de proceso con alcance de arquitectura empresarial, considerando el conocimiento ontológico de procesos de negocio, del dominio funcional con el que opera dicho proceso y del contexto organizacional. Los últimos conducen al conocimiento situado de un proceso, expresado en forma de requisitos funcionales, variables del contexto y modelos de referencia, lo cual guía y justifica los MPN obtenidos. El método fue aplicado en el proceso de generación de ofertas comerciales de una empresa proveedora de servicios de informatización. Como resultado, se pudo constatar la aplicabilidad del método y su valor para gestionar la calidad de los MPN a través de indicadores que visualizan brechas de mejora conceptual.
The article addresses the importance of generating business process models (BPM), with quality, from a conceptual perspective. This perspective considers the ontological and situated knowledge oriented to achieve consistent and coherent BPM. A conceptual process modeling method is proposed, been aware of enterprise architecture conceptualization, and considering the business process ontological knowledge, the functional knowledge with which the process operates, as well as the organizational context. Functional and contextual knowledge lead to the business process situated knowledge, expressed throughout functional requirements, context variables and reference models, which guide and justify the obtained BPM. The method was applied in generating a commercial offer process that belongs to an IT service company. As a result, it was possible to verify the applicability of the method and its value to manage the quality of the BPM through indicators that visualize conceptual improvement gaps.
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