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Resiliencia e innovación, capacidades impulsoras del rendimiento en empresas de servicios
Resilience e innovation, performance drivers capabilities in service companies
DOI:
https://doi.org/10.15446/cuad.econ.v44n94.107437Palabras clave:
Empresas, administración de negocios, innovación, rendimiento (es)Firms, business administration, innovation, performance (en)
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El estudio de las capacidades dinámicas y la teoría de la contingencia permitieron definir el objetivo de esta investigación: analizar el efecto mediador de la innovación en la relación resiliencia-rendimiento. El estudio fue cuantitativo y de alcance explicativo. Se usó una muestra de 176 empresas de servicios. El modelo de mediación explicó que la resiliencia permite desarrollar un proceso de estabilización y revitalización que logra responder a cambios; la innovación como respuesta resiliente movilizó los recursos para la creación de valor y continuidad del negocio; y la mediación de la innovación logró producir un efecto positivo significativo que mejoró el rendimiento.
The study of dynamic capacities and the theory of contingency allowed us to define the purpose of this research: to analyze the mediating effect of innovation on the resilience-performance relationship. The quantitative study with an explanatory scope was done. The survey included 176 service companies. The mediation model explained that resilience allows the development of a stabilization and revitalization process that manages to respond to changes, innovation as a resilient response mobilized resources for the creation of value and business continuity; and the mediation of innovation was able to produce a significant positive effect that improved performance.
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