Gerencia del servicio
Keywords:
Innovación, Calidad, Estrategia de servicio (es)Innovation, Quality, Service strategy (en)
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Estamos en la era de la pirámide invertida donde el cliente es primero por lo que es fundamental incentivar la calidad desde abajo; hacer que el trabajador defina su misión, sienta que es parte de la compañía para que la satisfacción del negocio realizado sea de todos.
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