Published

1992-01-01

Gerencia del servicio

Keywords:

Innovación, Calidad, Estrategia de servicio (es)
Innovation, Quality, Service strategy (en)

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Authors

  • Nancy Peña Acosta Universidad Nacional de Colombia

Estamos en la era de la pirámide invertida donde el cliente es primero por lo que es fundamental incentivar la calidad desde abajo; hacer que el trabajador defina su misión, sienta que es parte de la compañía para que la satisfacción del negocio realizado sea de todos.

How to Cite

APA

Peña Acosta, N. (1992). Gerencia del servicio. Innovar, 2(2), 65–66. https://revistas.unal.edu.co/index.php/innovar/article/view/21631

ACM

[1]
Peña Acosta, N. 1992. Gerencia del servicio. Innovar. 2, 2 (Jan. 1992), 65–66.

ACS

(1)
Peña Acosta, N. Gerencia del servicio. Innovar 1992, 2, 65-66.

ABNT

PEÑA ACOSTA, N. Gerencia del servicio. Innovar, [S. l.], v. 2, n. 2, p. 65–66, 1992. Disponível em: https://revistas.unal.edu.co/index.php/innovar/article/view/21631. Acesso em: 17 aug. 2024.

Chicago

Peña Acosta, Nancy. 1992. “Gerencia del servicio”. Innovar 2 (2):65-66. https://revistas.unal.edu.co/index.php/innovar/article/view/21631.

Harvard

Peña Acosta, N. (1992) “Gerencia del servicio”, Innovar, 2(2), pp. 65–66. Available at: https://revistas.unal.edu.co/index.php/innovar/article/view/21631 (Accessed: 17 August 2024).

IEEE

[1]
N. Peña Acosta, “Gerencia del servicio”, Innovar, vol. 2, no. 2, pp. 65–66, Jan. 1992.

MLA

Peña Acosta, N. “Gerencia del servicio”. Innovar, vol. 2, no. 2, Jan. 1992, pp. 65-66, https://revistas.unal.edu.co/index.php/innovar/article/view/21631.

Turabian

Peña Acosta, Nancy. “Gerencia del servicio”. Innovar 2, no. 2 (January 1, 1992): 65–66. Accessed August 17, 2024. https://revistas.unal.edu.co/index.php/innovar/article/view/21631.

Vancouver

1.
Peña Acosta N. Gerencia del servicio. Innovar [Internet]. 1992 Jan. 1 [cited 2024 Aug. 17];2(2):65-6. Available from: https://revistas.unal.edu.co/index.php/innovar/article/view/21631

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Copyright (c) 1992 Innovar

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