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Digital Transformation: Perspectives and Post-Pandemic Adaptation in the Education Sector – A Case Study
Transformación digital: percepciones y adaptación post pandemia en el sector educativo – un estudio de caso
DOI:
https://doi.org/10.15446/ing.investig.112661Keywords:
Education, distance learning, COVID-19, Pandemic, Digital Transformation, Digital Divide (en)educación, educación a distancia, COVID-19, pandemia, transformación digital, brecha digital (es)
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The digital transformation of the public sector seeks to create an effective and efficient government through technology. In the education sector, the pandemic accelerated the adaptation process and the use of new technologies, evidencing, at a global level, complex situations related to university activities and their adaptation to virtuality. This work presents a study conducted at Universidad Nacional de Colombia following the 2020 crisis, which sought to determine the perception of digital transformation within the institution. A study framed within a descriptive methodology was conducted to validate the advances and challenges that persist in relation to the digitization of the university’s activities. All this was based on a non-probabilistic sample of 519 people from the academic community. The main results indicate the existence of context-related aspects that facilitate or represent barriers regarding the use of digital tools, such as age, territory, and university campus. The main issue associated with information and communication technologies is Internet access, followed by physical access to related infrastructure and the lack of skills. In addition, we observed a preference for mixed modalities by students, who indicated a desire for change in the education model. Lastly, the applied instrument is highly reliable, which is why it can be used and complemented for future studies under more favorable conditions.
La transformación digital del sector público busca crear un gobierno eficaz y eficiente a través de la tecnología. En el sector educativo, la pandemia aceleró el proceso de adaptación y el uso de nuevas tecnologías, evidenciando, a nivel global, situaciones complejas relacionadas con el quehacer universitario y su adaptación a la virtualidad. Este trabajo presenta un estudio elaborado en la Universidad Nacional de Colombia, posterior a la crisis del 2020, que buscó establecer la percepción de la transformación digital en la entidad. Se desarrolló un estudio con una metodología descriptiva, en aras de validar los avances y retos que persisten en relación con la digitalización de la universidad en sus actividades. Esto, a partir de una muestra no probabilística de 519 personas de la comunidad académica. Los principales resultados indican que existen aspectos de contexto que facilitan o representan barreras respecto al uso de herramientas digitales, tales como la edad, el territorio y la sede universitaria. El principal problema respecto a las tecnologías de la información y las comunicaciones es el acceso a Internet, seguido del acceso físico a la infraestructura relacionada y la falta de habilidades. Además, se percibió una preferencia por la modalidad mixta por parte de los jóvenes, indicando un deseo de cambio en el modelo educativo. Por último, el instrumento utilizado es altamente fiable, por lo que puede ser utilizado y complementado para futuros estudios en condiciones más favorables.
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Copyright (c) 2024 Jhon Alexander García Camargo, Jesús David Niño Torres, Julieth Andrea López-Castiblanco, Liz Karen Herrera-Quintero, Jorge Iván Bula Escobar
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