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The role of leadership styles in organizational citizenship behavior through mediation of perceived organizational support and job satisfaction
El papel de los estilos de liderazgo en el comportamiento de ciudadanía organizacional. el apoyo organizacional percibido y la satisfacción laboral como mediadores
O papel dos estilos de liderança no comportamento da cidadania organizacional com a mediação do apoio organizacional percebido e da satisfação no trabalho
DOI:
https://doi.org/10.15446/innovar.v30n75.83259Palabras clave:
Organizational citizenship behavior, transformational leadership, transactional leader¬ship, perceived organizational support, job satisfaction (en)apoio organizacional percebido, comportamento da ci¬dadania organizacional, liderança transformacional, liderança transacional, satisfação no trabalho (pt)
comportamiento de ciudadanía organizacional, lide¬razgo transformacional, liderazgo transaccional, apoyo organizacional per¬cibido, satisfacción laboral (es)
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This paper seeks to examine transformational and transactional leadership, employees’ organizational citizenship behavior, employees’ job satisfaction and perceived organizational support; which are employees' organizational citizenship behavior associations. In addition, this study explores the mediating role of employees’ job satisfaction and perceived organizational support in the relationship between transformational and transactional leadership styles and employees’ organizational citizenship behavior. The study was conducted at the University of Birjand, Iran, on a sample of 250 employees. This research follows a descriptive and correlational approach. Our findings show that transformational leadership and employees’ job satisfaction and perceived organizational support positively and significantly influence employees’ organizational citizen-ship behavior. Additionally, results revealed that employees’ job satisfaction mediates the association between transformational and transactional leadership and employees’ organizational citizenship behavior. Moreover, employees perceived organizational support mediates the association between transformational and transactional leadership and employees’ organizational citizenship behavior. Iranian organizations, especially universities, should invest in transformational leadership and job satisfaction, as well as in the selection of managers with transformational leadership styles and employees who are eager to work at the university, in order to enrich the organizational citizenship behavior of employees.
Este trabajo estudia el liderazgo transformacional y el liderazgo transaccional, el comportamiento de ciudadanía organizacional de los empleados, su nivel de satisfacción laboral y el apoyo percibido de la organización por parte de estos, los cuales corresponden a asociaciones del comportamiento de ciudadanía organizacional. Adicionalmente, este estudio explora el papel mediador de la satisfacción laboral y el apoyo organizacional percibido en la relación entre los estilos de liderazgo transformacional y transaccional y el comportamiento de ciudadanía organizacional. Esta investigación fue realizada en una muestra de 250 empleados de la Universidad de Birjand (Irán) bajo un enfoque descriptivo y correlacional, cuyos hallazgos muestran que el liderazgo transformacional y la satisfacción laboral de los empleados, así como el apoyo organizacional percibido por estos, influyen positiva y significativamente en su comportamiento de ciudadanía organizacional. Los resultados también revelan que la satisfacción laboral sirve de mediadora entre el liderazgo transformacional y transaccional y el comportamiento de ciudadanía organizacional. Así mismo, el apoyo organizacional percibido por los empleados media la asociación entre el liderazgo transformacional y transaccional y su comportamiento de ciudadanía organizacional. Con base en ello, se concluye que las organizaciones iraníes, especialmente las universidades, deberían invertir en la consolidación del liderazgo transformacional y la satisfacción laboral de sus colaboradores y en la selección de gerentes con estilo de liderazgo transformacional, a fin de enriquecer el comportamiento de ciudadanía organizacional de sus colaboradores.
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