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The Four Pleasures – Enabling Holistic Positive User Experiences
Los cuatro placeres: Facilitando experiencias de usuario positivas y holísticas
Les quatre plaisirs : favoriser des expériences utilisateur positives et holistiques
I quattro piaceri: abilitare esperienze utente positive e olistiche
Os quatro prazeres – possibilitando experiências de usuário positivas e holísticas
DOI:
https://doi.org/10.15446/actio.v9n2.124849Palabras clave:
user experience, design and emotion, pleasure, usability, user research, ergonomics (en)experiencia de usuario, diseño y emoción, placer, usabilidad, investigación de usuarios, ergonomía (es)
experiência do usuário, design e emoção, prazer, usabilidade, pesquisa com usuários, ergonomia (pt)
expérience utilisateur, design et émotion, plaisir, utilisabilité, recherche utilisateur, ergonomie (fr)
esperienza utente, design ed emozione, piacere, usabilità, ricerca sugli utenti, ergonomia (it)
The Four Pleasures is a framework that has been widely used in design over the last 25 years. It divides human experience into four areas – physical, psychological, social and ideological. The premise behind its application is that each of these four areas should be considered when specifying user requirements. Not every product or service will deliver benefits to the user on all four of these dimensions, but each dimension should always be considered. Not doing so can lead to both unforeseen issues and user experiences (UX) that fall short of being optimal. In this paper, each of the Four Pleasures is explored in depth, with examples being given of UX issues that fall under each category. Illustrative case studies are given, and a checklist is presented to guide research and design teams about what to consider when using the framework.
Los cuatro placeres constituyen un marco conceptual ampliamente utilizado en el ámbito del diseño durante los últimos 25 años. Este marco divide la experiencia humana en cuatro dimensiones: física, psicológica, social e ideológica. La premisa que orienta su aplicación es que cada una de estas dimensiones debe ser considerada al momento de definir los requisitos del usuario. No todos los productos o servicios ofrecen beneficios en las cuatro dimensiones; sin embargo, cada una de ellas debe ser siempre tenida en cuenta. Omitir alguna puede derivar tanto en problemas no previstos como en experiencias de usuario (UX) que no alcanzan un nivel óptimo. En este artículo se analizan en profundidad cada uno de los cuatro placeres, presentando ejemplos de problemáticas de UX asociadas a cada categoría. Asimismo, se incluyen estudios de caso ilustrativos y se propone una lista de verificación destinada a orientar a los equipos de investigación y diseño sobre los aspectos a considerar al emplear este marco conceptual.
Les quatre plaisirs constituent un cadre conceptuel largement mobilisé dans le domaine du design au cours des 25 dernières années. Ce cadre distingue quatre dimensions de l’expérience humaine : physique, psychologique, sociale et idéologique. Le principe fondamental de son application est que chacune de ces dimensions doit être prise en compte lors de la définition des exigences utilisateur. Tous les produits ou services ne procurent pas nécessairement des bénéfices dans l’ensemble de ces dimensions ; néanmoins, chacune d’elles doit toujours être considérée. En négliger une peut entraîner à la fois des problèmes imprévus et des expériences utilisateur (UX) qui ne sont pas optimales. Cet article propose une analyse approfondie de chacun des quatre plaisirs, en présentant des exemples de problématiques d’UX relevant de chaque catégorie. Des études de cas illustratives sont également présentées, ainsi qu’une liste de vérification destinée à guider les équipes de recherche et de conception dans l’utilisation de ce cadre conceptuel.
I quattro piaceri rappresentano un framework ampiamente utilizzato nel campo del design negli ultimi 25 anni. Il framework suddivide l’esperienza umana in quattro dimensioni: fisica, psicologica, sociale e ideologica. Il presupposto alla base della sua applicazione è che ciascuna di queste dimensioni debba essere considerata nella definizione dei requisiti dell’utente. Non tutti i prodotti o servizi offrono benefici in tutte e quattro le dimensioni; tuttavia, ciascuna di esse dovrebbe essere sempre presa in considerazione. Trascurarne una può comportare sia problematiche impreviste sia esperienze utente (UX) non ottimali. In questo contributo, ciascuno dei quattro piaceri viene esaminato in modo approfondito, attraverso esempi di criticità di UX riconducibili a ciascuna categoria. Vengono inoltre presentati casi di studio illustrativi e una checklist pensata per supportare i team di ricerca e progettazione nell’utilizzo del framework.
Os quatro prazeres constituem um framework amplamente utilizado no campo do design ao longo dos últimos 25 anos. Esse framework divide a experiência humana em quatro dimensões: física, psicológica, social e ideológica. A premissa que orienta sua aplicação é que cada uma dessas dimensões deve ser considerada na definição dos requisitos do usuário. Nem todo produto ou serviço oferece benefícios ao usuário em todas as quatro dimensões; contudo, cada uma delas deve sempre ser levada em conta. Ignorar esse aspecto pode resultar tanto em problemas imprevistos quanto em experiências de usuário (UX) que não atingem um nível ideal. Neste artigo, cada um dos quatro prazeres é analisado em profundidade, com a apresentação de exemplos de questões de UX associadas a cada categoria. São incluídos estudos de caso ilustrativos e apresentada uma lista de verificação com o objetivo de orientar equipes de pesquisa e design quanto aos aspectos a serem considerados na utilização do framework.
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