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Niveles de madurez de la capacidad en tecnologías de información en micro, pequeñas y medianas empresas
MATURITY LEVELS OF THE INFORMATION TECHNOLOGIES CAPABILITY IN MICRO, SMALL AND MEDIUM-SIZED ENTERPRISES
NÍVEIS DE MATURIDADE DA CAPACIDADE EM TECNOLOGIAS DE INFORMAÇÃO EM MICRO, PEQUENAS E MÉDIAS EMPRESAS
DOI:
https://doi.org/10.15446/innovar.v32n84.100595Palabras clave:
capacidad en TI, clasificación de capacidad en TI, grupos de similitud, mipymes, modelo de madurez en TI, niveles de madurez en TI (es)capacidade em ti, classificação de capacidade em ti, grupos de semelhança, micros, pequenas e médias empresas, modelo de maturidade em ti, níveis de maturidade em ti (pt)
it capability, it capability classification, similarity groups, MSMEs, it maturity model, it maturity levels (en)
Múltiples modelos de madurez en tecnologías de información (ti) son presentados en la literatura. Algunos han sido validados en pymes y pocos operacionalizan el método para clasificar las organizaciones en niveles de madurez. La mayoría de estos hacen una clasificación general de las organizaciones en un único nivel de madurez. Sin embargo, una organización podría estar en múltiples niveles de madurez a la vez para diferentes criterios de clasificación. Utilizando la capacidad en ti para analizar la madurez tecnológica desde diferentes dimensiones, se aplica un algoritmo de agrupación jerárquico (hcpc) para agrupar 2.470 empresas estudiadas. A partir de esta agrupación, se identificaron cuatro niveles de madurez para cada una de las dimensiones de la capacidad en ti: nivel 1 o de incorporación, nivel 2 o de aprendizaje, nivel 3 o de planeación y control, y nivel 4 o de alineación. Finalmente, se propone un método para clasificar las organizaciones en estos cuatro niveles de madurez para cada una de las dimensiones de la capacidad en ti.
There are multiple information technology (it) maturity models available in the literature. Some of them have been validated for smes and few operationalize the method used to classify organizations into maturity levels. Most of the studies on the subject make a general classification of organizations in a single level of maturity, ignoring that an organization could be at the same time in multiple maturity levels for different classification criteria. In an attempt to overcome this limitation, this work uses the it capability to analyze technological maturity from different dimensions. To do that, we applied a hierarchical clustering on principal components (hcpc) algorithm in order to group 2,470 companies, which resulted in the identification of four maturity levels for each of the dimensions of the it capacity: level 1 or incorporation, level 2 or learning, level 3 or planning and control, and level 4 or alignment. Finally, we propose a method to classify organizations into these four maturity levels for each of the dimensions that comprise the it capability
Múltiplos modelos de maturidade de tecnologias da informação (ti) são apresentados na literatura. Alguns são validados em pmes e poucos operam o modelo para classificar as organizações em níveis de maturidade. A maioria destes faz uma classificação geral das organizações num único nível de maturidade. Contudo, uma organização poderia estar em múltiplos estágios ao mesmo tempo para} diferentes critérios de classificação. Utilizando a capacidade em ti para analisar a maturidade de tecnologia sob diferentes dimensões, é aplicado um algoritmo de agrupação hierárquica para agrupar 2.470 empresas estudadas. A partir dessa agrupação, foram identificados quatro níveis de maturidade para cada uma das dimensões da capacidade em ti: nível 1 ou de incorporação, nível 2 ou de aprendizagem, nível 3 ou de planejamento, nível 4 ou de alinhamento. Finalmente, é proposto um método para classificar as organizações nesses
quatro níveis de maturidade para cada uma das dimensões da capacidade em ti.
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