La importancia de la cultura organizacional en la implementación y mantenimiento de sistemas de gestión de calidad basados en la norma ISO 9000
Organisational culture's importance in implementing and maintaining quality management systems based on the ISO 9000 standard
Palabras clave:
Cultura Organizacional, Calidad, Sistema de Gestión de Calidad, Implementación, Mantenimiento, Certificación, ISO 9000, Compromiso de la Alta Dirección, Enfoque Hacia el Cliente (es)Organisational Culture, Quality, Quality Management System, Implementation, Maintenance, Certification, ISO 9000, Senior Management Commitment, Customer Focused (en)
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Organisational culture assumes great importance when deciding to adopt a quality management system, in the sense that its elements facilitate or hinder its implementation and maintenance over a period of time. Such elements would include: senior management's commitment; being customer focused; participation and self-control: learning from mistakes: direct, constant communication; leadership; flexible, adaptable structure; agreable organisational climate; innovation and creativity; motivation; and empowerment and organizational learning. The foregoing elements were analysed through a study carried out in for organisations which have implemented a quality management system following ISO 9000 standard guidelines. As the organisational cultures of INCOLBESTOS SA, Hll.ACOL SA, COMPENSAR and INDUCARTON are at different stages of maturity, and then interesting conclusions and recommendations were obtained for those organisations which are seeking to ensure that quality is part of their business philosophy and is present in those internally promoted processes. An approach was thus made using the theoretical principles sustaining the creation of an organisational culture focused on quality. being a means of learning from the experience of businesses which have taken the decision to Implement a system of this nature.
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