Publicado

2016-01-01

Design, measurement and analysis of a Knowledge Management model in the context of a Mexican University

DISEÑO, MEDICIÓN Y ANÁLISIS DE UN MODELO PARA LA GESTIÓN DEL CONOCIMIENTO EN EL CONTEXTO DE UNA UNIVERSIDAD MEXICANA

DESENHO, MEDIÇÃO E ANÁLISE DE UM MODELO PARA A GESTÃO DO CONHECIMENTO NO CONTEXTO DE UMA UNIVERSIDADE MEXICANA

DOI:

https://doi.org/10.15446/innovar.v26n59.54320

Palabras clave:

Knowledge Management, Mexican University, culture, information technologies (en)
Gestión del conocimiento, universidad mexicana, cultura, tecnologías de la información y la comunicación. (es)
Gestão do Conhecimento, universidade mexicana, cultura, tecnologias da informação e comunicação (pt)

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The paper aims to design and apply a Knowledge Management (KM) model within the context of a Higher Education (HE) institution in Mexico. The model is composed of six enablers: leadership, culture, structure, human resources, information technologies and measurement, which facilitate the processes of knowledge creation, storage, transfer and application. A 53-question survey applied to thirty-six (36) people allowed to evaluate the degree of development and implementation of knowledge enablers and processes. Objectivity, reliability and overall model fit were assessed.

Este trabajo tiene como objetivo el diseño y la aplicación de un modelo para la Gestión del Conocimiento (GC) en el contexto de una Institución de Educación Superior (IES) en México. El modelo se compone de seis facilitadores: liderazgo, cultura, estructura, recursos humanos, tecnologías de la información y la comunicación, y medición, los cuales propician los procesos de creación de conocimiento, su almacenamiento, transferencia y posterior aplicación. Una encuesta de 53 preguntas, aplicada a treinta y seis (36) personas permitió evaluar el grado de desarrollo e implementación de los facilitadores y los procesos relacionados con el conocimiento. La objetividad, fiabilidad y ajuste general del modelo fueron también evaluados. La aplicación del modelo sirve para destacar el papel fundamental que los aspectos culturales, humanos y estructurales desempeñan dentro de los procesos para la gestión del conocimiento. Asimismo, se señala que las Tecnologías de la Información y la Comunicación son el factor con menor influencia dentro de estos procesos. Este trabajo se limitó a analizar las percepciones de la Junta Directiva de una sola universidad, por lo tanto está sujeto a comprobación en otras instituciones. El modelo resultante puede ser empleado como una herramienta de evaluación en Instituciones de Educación Superior para identificar los elementos clave de las iniciativas para la GC, así como en la definición de planes de acción para la obtención de mayores beneficios a partir de dichas iniciativas.

Este trabalho tem como objetivo o desenho e a aplicação de um modelo para a Gestão do Conhecimento (GC) no contexto de uma Instituição de Educação Superior (IES) no México. O modelo se compõe de seis facilitadores: liderança, cultura, estrutura, recursos humanos, tecnologias da informação e comunicação, e medição. Esses facilitadores propiciam os processos de criação de conhecimento, seu armazenamento, transferência e posterior aplicação. Mediante uma pesquisa de 53 perguntas aplicada a 36 pessoas, avaliou-se o grau de desenvolvimento e implementação dos facilitadores e dos processos relacionados com o conhecimento. A objetividade, fiabilidade e ajuste geral do modelo foram também avaliados. A aplicação do modelo serve para destacar o papel fundamental que os aspectos culturais, humanos e estruturais desempenham dentro dos processos para a GC. Além disso, indica-se que as Tecnologias da Informação e Comunicação são o fator com menor influência dentro desses processos. Este trabalho se limitou a analisar as percepções da diretoria de uma única universidade; portanto, está sujeito à comprovação em outras instituições. O modelo resultante pode ser empregado como uma ferramenta de avaliação em IES para identificar os elementos-chave das iniciativas para a GC, bem como na definição de planos de ação para a obtenção de maiores benefícios a partir dessas iniciativas.

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Rivera González, G., & Rivera González, I. A. (2016). DISEÑO, MEDICIÓN Y ANÁLISIS DE UN MODELO PARA LA GESTIÓN DEL CONOCIMIENTO EN EL CONTEXTO DE UNA UNIVERSIDAD MEXICANA. Innovar, 26(59), 21-34. https://doi.org/10.15446/innovar.v26n59.54320

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