Contribución de las iniciativas de tecnologías de la información en las organizaciones: una revisión de la literatura

Publicado

2017-10-01

Contribución de las iniciativas de tecnologías de la información en las organizaciones: una revisión de la literatura

Contribution of Information Technologies Initiatives in Organizations: A Literature Review

CONTRIBUIÇÃO DAS INICIATIVAS DE TECNOLOGIAS DA INFORMAÇÃO NAS ORGANIZAÇÕES: UMA REVISÃO DA LITERATURA

Palabras clave:

tecnologías de la información, beneficios de las tecnologías de la información, valor de las tecnologías de la información (es)
Benefits of Information Technologies, Information Technologies, value of Information Technologies (en)
benefícios das tecnologias da informação, tecnologias da informação, valor das tecnologias da informação (pt)

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Autores/as

Beatriz Helena Díaz Pinzón Universidad Nacional de Colombia https://orcid.org/0000-0002-9634-6297
José Santiago Gómez Medina Universidad Nacional de Colombia https://orcid.org/0000-0001-5193-8742
Juan David García González Universidad de Almería https://orcid.org/0000-0003-0122-5511
Hjalmar Arturo Melo Román Universidad Nacional de Colombia https://orcid.org/0000-0001-9264-4185
Fabián Enrique Sanabria Villamizar Investigador independiente https://orcid.org/0000-0001-8312-3441

La implementación de tecnologías de información (ti) a nivel empresarial plantea la preocupación de cuál es el efecto de dicha inversión. Generalmente, esta preocupación se asocia con los costos ocasionados y no con los beneficios recibidos. A partir de una revisión sistemática de la literatura, se analizan diferentes modelos de beneficios de ti en las organizaciones, para así proponer una estructura multidimensional para la identificación y clasificación de los beneficios generados por el uso de estas tecnologías en las organizaciones. Esta estructura propuesta se compone de 15 beneficios, agrupados en cuatro dimensiones organizacionales: 1) informacional, 2) transaccional, 3) transformacional y 4) estratégica. Este marco referencial permite visualizar y evaluar los aportes de las iniciativas de ti en la generación de valor para las organizaciones.

Implementation of Information Technologies (it) at corporate level raises concerns about the effect of such investment. Generally, concerns are linked to the associated costs of it initiatives and not to the benefits of their adoption. From a systematic review of the literature, different models of benefits from it in organizations are analyzed in order to propose a multidimensional structure for the identification and classification of the benefits generated by the use of these technologies. This proposed structure consists of 15 benefits grouped into four organizational dimensions: 1) informational, 2) transactional, 3) transformational and 4) strategic. This referential framework allows envisioning and assessing the contributions of it initiatives in the generation of value for organizations.

A implantação de tecnologias da informação (TI) no âmbito empresarial apresenta a preocupação de qual é o efeito desse investimento. Geralmente, essa preocupação se associa com os custos ocasionados, e não com os benefícios recebidos. A partir de uma revisão sistemática da literatura, analisam-se diferentes modelos de benefícios de ti nas organizações para, assim, propor uma estrutura multidimensional para a identificação e a classificação dos benefícios gerados pelo uso delas nas organizações. A estrutura proposta está composta por 15 benefícios, agrupados em quatro dimensões organizacionais: 1) informacional, 2) transacional, 3) transformacional e 4) estratégica. Esse referencial permite visualizar e avaliar as contribuições das iniciativas de TI na geração de valor para as organizações.

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