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Key Quality Management Practices for Productivity Indica-tors in the Colombian Dairy Industry
Prácticas de gestión de calidad claves para indicadores de productividad en la industria láctea colombiana
DOI:
https://doi.org/10.15446/ing.investig.117364Keywords:
Quality management, Productivity, Dairy Industry, Sustainability (en)Gestión de Calidad, Productividad, Industria Láctea, Sostenibilidad (es)
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The aim of this study was to investigate how productivity indicators in the Colombian dairy industry can be strengthened with quality management practices (QMp). This research was conducted under a multiple case study approach, analyzing two companies within the Colombian dairy industry. The primary data collection method used was in-depth interviews, supported by secondary sources such as internal documents and company websites. According to the main findings, the interviewees perceive that the key QMp to strengthen the seven productivity indicators of the Colombian dairy industry include all practices related to top management support, human resources management, process management, and process control, as well as individual practices like innovation and feedback and auditing. Furthermore, the indicators with the highest number of key QMp were those related to the amount of whey and defective product. This research provides valuable and original insights for practitioners, managers, and policymakers. In addition, it contributes to theoretical progress by outlining how specific productivity indicators within the Colombian dairy industry can be improved through key QMp, proposes a theoretical framework that suggests the possible sequence of implementation and the interrelationships between these practices, and lays a foundation for future research in this field.
El objetivo de este estudio fue investigar cómo los indicadores de productividad en la industria láctea colombiana pueden fortalecerse con prácticas de gestión de calidad (QMp). Esta investigación se llevó a cabo bajo un enfoque de estudio de casos múltiple, analizando dos empresas dentro de la industria láctea colombiana. El método principal de recolección de datos utilizado fue la entrevista en profundidad, respaldada por fuentes secundarias como documentos internos y sitios web de empresas. Según los principales hallazgos, los entrevistados perciben que las QMp clave para fortalecer los siete indicadores de productividad de la industria láctea colombiana incluyen todas las prácticas relacionadas con el apoyo de la alta dirección, la gestión de recursos humanos, la gestión de procesos y el control de procesos, además de prácticas individuales como la innovación y la retroalimentación y auditoría. Además, los indicadores con el mayor número de QMp clave fueron aquellos relacionados con la cantidad de suero y producto defectuoso. Esta investigación proporciona perspectivas valiosas y originales para profesionales, gerentes y formuladores de políticas. Adicionalmente, contribuye al progreso teórico al describir cómo se pueden mejorar indicadores específicos de productividad dentro de la industria láctea colombiana a través de QMp clave, propone un marco teórico que sugiere la posible secuencia de implementación y las interrelaciones entre estas prácticas, y establece una base para futuras investigaciones en este campo.
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Copyright (c) 2025 Bertha Viviana Ruales Guzmán, Oscar Fernando Castellanos Domínguez
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