v. 21 n. 42 (2011) | Innovar

v. 21 n. 42 (2011)

Visualizar v. 21 n. 42 (2011)

Publicado: 2011-10-01

EDITORIAL

Editorial

Edison Jair Duque-Oliva
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20th ANNIVERSARY PAPERS

Some reflections on my career, publishing, and contributing significantly to a field

A. Parasuraman
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Liberating services customers: The 21st century challenge

Raymond p. Fisk
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SPECIAL ISSUE PAPERS

Quality tools and techniques, EFQM experience and strategy formation. Is there any relationship? The particular case of Spanish service firms Técnicas y herramientas de la calidad, experiencia en el modelo EFQM y proceso de formación de la estrategia. ¿Existe algún tipo de relación? el caso específico de las empresas españolas de servicios Técnicas e ferramentas da qualidade, experiência no modelo EFQM e processo de formação da estratégia. Existe algum tipo de relação? O caso específico das empresas espanholas de serviços

Lorenzo Revuelto-Taboada, Teresa Canet-Giner, Francisco Balbastre-Benavent
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Accountability and governance in local public services: The particular case of mixed companies

Nuno Ferreira da Cruz, Rui Cunha Marques
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Analytical solution to the circularity problem in the discounted cash flow valuation framework

Felipe Mejía-Peláez, Ignacio Vélez-Pareja
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Colombian ADR´s: Why so few?

Maximiliano González, Alexander Guzmán, María Andrea Trujillo
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Perceived service quality in electronic commerce: An application

Edison Jair Duque-Oliva, Carlos Alberto Rodríguez-Romero
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Financial planning and access to financing in small and medium-sized companies in the Venezuelan manufacturing sector Planificación financiera y acceso al financiamiento en pequeñas y medianas empresas del sector manufacturero venezolano Planejamento financeiro e acesso ao financiamento em pequenas e médias empresas do setor manufatureiro venezuelano

Mary A. Vera-Colina, Guillermo Rodríguez-Medina, Zuray Melgarejo-Molina
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Innovation patterns and intellectual property in SME´s of a developing country

Clemente Forero-Pineda, Daniella Laureiro-Martinez, Alejandra Marín
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Influence of information technology management on the organizational performance of the small and medium-sized enterprises

José Melchor Medina, Jesús Lavín, Alberto Mora, Isabel de-la-Garza
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Organizational and territorial cultures in Chilean journalism

Claudia Mellado, Claudia Lagos
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Looking for the audiences: The effect of using partial counterprogramming and a friendlier style of news presentation

Rodrigo Uribe, Cristian Buzeta, Daniel Hurtado
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Impact of quality improvement tools on the performance of firms using different quality management systems

Iñaki Heras, Frederic Marimon, Martí Casadesús
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Leadership in public management: Some theoretical and methodological considerations

Manuel Villoria, Ángel Iglesias
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